GE Digital is a subsidiary of the American multinational conglomerate corporation General Electric. Headquartered in San Ramon, California, United States, the company provides software and IIoT (Industrial Internet of Things) services to industrial companies. Its partner MagikMinds provides advanced solutions and services globally, for Asset Management and Utility Network with a Strong presence in Open source GIS, Advanced Web, and Mobile Applications.
In this video, you can listen to John Chisum, VP of Product Management, Global Asset Management at GE Digital, and Dave Harris, Chief Executive Office at MagikMinds discussing “Improving Critical Utility Field Processes with RPA – Taking Bots to the Edge” at the Change Management & Process Excellence for Utilities virtual conference.
One of the examples of how chatbots are used in the domain of Utility is the Storm Assist, a chatbot helping an external crew manage the damage after, for instance, a winter storm. And instead of the old days of printing the maps and having them leave the line office and go in their trucks out to the field, they could have actually installed the app on the drive to the scene and leverage the chatbot. Watch this demo to see how they do that.
