Founded in 2006, ISG (Information Services Group) is a leading global technology research and advisory firm. It specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence, and technology research and analysis. Recently, the firm introduced its 2021 ISG Provider Lens™ Intelligent Automation – Solutions and Services report for the Nordic evaluating the capabilities of 93 providers across five quadrants: Intelligent Business Automation, Artificial Intelligence for IT Operations (AIOps), Conversational AI, Intelligent Document Processing, and Process Mining and Discovery. Here is a digest of the report.
Nordic IT investment is already rising as part of a robust European recovery from the early effects of the pandemic, which saw the EMEA market for managed services and as-a-service offerings growing by 36% year-over-year in the third quarter of 2021, according to the ISG Index™.
Intelligent automation spans a range of solutions and services that can perform increasingly complex tasks using AI, machine learning, computer vision, voice recognition, natural language processing, and other capabilities. Organizations are applying these solutions to a growing number of business challenges, according to ISG.
The report names Accenture, Capgemini, HCL, IBM, TCS, TietoEVRY, UiPath, and Wipro as Leaders in two quadrants. It names ABBYY, ABBYY Timeline, Amelia, Artificial Solutions, Celonis, Genpact, Google, Kofax, Microsoft, QPR Software, and SAP Signavio as Leaders in one quadrant each.
Here are two quadrants out of five:
To learn all the five quadrants, explore the complete 2021 ISG Provider Lens™ Intelligent Automation – Solutions and Services report for the Nordics, which is available to subscribers or for one-time purchase.