What is Intelligent Automation and why should you care? Take your processes automation to the next level with artificial intelligence (AI), optical character recognition (OCR), and robotic process automation (RPA). You can strengthen your human and digital workforces so you can perform more consistently and free up your human workforce to do more human things. Here is a short definition of what IA is.
Think of intelligent automation as the child of process automation and Artificial Intelligence (AI). We’re elevating tools like Optical Character Recognition (OCR) and Robotic Process Automation (RPA) with elements of AI that allow the technology to really mimic the way that the human thought process works in certain scenarios. True Artificial Intelligence is really striving to be completely autonomous of humans, but when we take a look at Intelligent Automation we’re striving to solve the immediate business need of strengthening your human and digital workforce. When you implement these types of tools your automated processes are going to perform more consistently with less intervention. Freeing up your human workforce to do more human things, like focusing on empathy and advanced reasoning to help solve challenges associated with customer experience and innovation.