Tesco is a British multinational grocery and general merchandise retailer headquartered in Welwyn Garden City, England. It is the third-largest retailer in the world measured by gross revenues and the ninth-largest in the world measured by revenues. Founded in 1919 as a small tea stall, Tesco now has a great number of shops across five European countries and is the market leader of groceries in the UK (where it has a market share of around 28.4%). Here is a story told by Dr. Sumit Mitra, CEO of Tesco Business Services, whose role in Tesco is to manage the global business services across four countries supporting the Tesco business as a horizontal organization. He’ll take you through the digital transformation journey that they have taken over the last 3.5 years.
1:01 Tesco at a glance
1:55 About Tesco Business Services
3:07 The Evolution of Business Services at Tesco
7:02 The First Step of the transformation journey: Building the right enablers
8:47 The Second Step: Building the right operational hydraulics
10:22 The Third Step: Having a clear digital strategy
12:05 Step 4: Think Customer (Customers should be right at the center and heart of everything that we do)
15:51 Creating sustainable competitive advantage
