Home The Forrester Wave™: Digital Process Automation Software, Q4 2021

The Forrester Wave™: Digital Process Automation Software, Q4 2021

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Digital Process Automation (DPA) uses software to automate manual tasks within a business process. The method builds on traditional Business Process Management (BPM) to help businesses transform end-to-end processes and deliver enterprise-wide digital transformation. DPA platforms provide a way to orchestrate intelligent end-to-end processes that connect people, legacy systems and bots, while also finding efficiencies by reducing manual work. The Forrester Wave™: Digital Process Automation Software, Q4 2021 report evaluated 14 top DPA platform providers based on 23 criteria grouped into three categories: current offering, strategy, and market presence. Here are some details.

According to the report, the five Leaders are Pega, IBM, Appian, Microsoft, and ServiceNow. For instance, Appian received the highest scores possible across 11 criteria, including Deep DPA Support, Security Audits and Certifications, UX Development Tools, Mobile Application Development Tools, Content Tools, Case Management Support, Document Automation, and Application Deployment options. Another Leader, Pega, was recognized with the highest possible scores in the criteria of content/document management, case management support, development, and app deployment & operations tools and features.

The report states that DPA customers should look for providers that:

  • can handle the most profound, most sophisticated use cases
  • can scale out to take the unique requirements of wide deployments
  • offer general-use low-code capabilities

To learn more, read the full 2021 Forrester Wave™ report after downloading it from this page.