A few days ago, Forrester issued its new report, a detailed analysis of the 12 most significant service providers in the midsize segment of the RPA market. In 21-criterion evaluation of midsize robotic process automation (RPA) service providers, Forrester identified the 12 most significant ones — Accelirate, Agilify, Coforge, Digital Workforce, EXL, Hexaware, ITC Infotech, NTT DATA, PK, Reveal Group, Virtusa, and Zensar — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery professionals select the right one for their needs.
Although the report is paid, some vendors already share some details with the public. For instance, Finland-based Digital Workforce reported that it has been named a leader in The Forrester Wave™: Midsize RPA Services, (Q1 2021). Forrester evaluated vendors within three categories i.e. current offering, strategy, and market presence, naming Digital Workforce as the top-ranked vendor in the Strategy category.
With this recognition, Digital Workforce has joined the ranks of highest-ranking achievers in the Vision, Innovation Roadmap, and Commercial Model criteria. Within the Current Offering category, the firm was ranked top, alongside other vendors, in the Service Methodologies and Frameworks and Public Digital Transformation Proof Points criteria.
“It is fantastic to be recognized as a leader in this Forrester Wave™ evaluation of the market, as an increasing number of companies recognize the potential for Robotic Process Automation to support their future. We believe our offering stands out for its cloud-based models, ongoing 24-7 maintenance, support and service options, and flexible pricing strategy that allows customers to scale their use of our services depending on their needs.”
Jukka Virkkunen, Partner, Co-Founder, Digital Workforce