Automation allows organizations to get more things done at a lower cost. It increases the efficiency of individuals, teams, and companies as a whole, and is likely to revolutionize the way organizations function. Let’s take a look at a simple three-level hierarchy of automation technologies:
- IT PROCESS AUTOMATION
A few benefits of IT process automation:
Reduced human error: Automating IT processes ensures there is accuracy in every step and reduces the chances of errors occurring.
Increased IT operational efficiency: IT process automation frees up IT technicians to work on more challenging tasks and strategic initiatives that will help grow the business.
Higher system uptime: Auto-remediation of incidents means that problems are resolved faster and your systems and services have higher availability. This, in turn, keeps your business productivity high as well.
2. ROBOTIC PROCESS AUTOMATION
A few benefits of RPA:
Cost-effective: In a Deloitte survey, 59% of companies that implemented RPA for their business processes said that RPA reduced the cost of their operational activities.
Improved productivity and quality of work: Faster service can be provided, errors can be minimized and consistent quality can be produced with RPA.
Better decision-making: With an analysis of more accurate data, you can make better business decisions faster.
3. HYPERAUTOMATION
A few benefits of Hyperautomation:
End-to-end automation: Starting from process discovery to measuring return-on-investment (ROI), all of this can potentially be automated.
Significant transformation: When every part of a complex process is automated, the operation of the business can be transformed.
Automation is making waves in many industries worldwide and encompasses a wide range of technologies including endpoint management, robotic process automation (RPA), artificial intelligence (AI), and machine learning (ML). For automation to be highly beneficial, companies must choose which activities to automate, the level of automation to be implemented and the technologies to adopt based on their business needs. Having a strong foundation in IT process automation is the best place to start.
