Mihir Shukla, CEO of Automation Anywhere, recently spoke with LiveMint about how firms are adopting automation, disruptive role of platforms like ChatGPT and more. Here are a few edited excerpts from the interview:
We heard about Automation Anywhere’s IPO plan. Has it been delayed?
- We are growing fast, creating a very compelling product on cloud automation, which is being used by more than 70% of our new customers. We are very excited with the business we’re building and will look for an opportune moment to float our public offer.
Many firms are working on integrating ChatGPT into their services. Will it become mainstream soon?
- Most technologies start as entertainment initially. Technologies that have capabilities like ChatGPT will become more and more mainstream. ChatGPT is an example of where we are going and what’s to come. AI can be a great tool to answer questions. I think one of the things we as humans will have to get better at is thinking about what are the right questions. There is no AI software in the world that can tell you what the right question is.
Has the economic crisis impacted the adoption of automation?
- Because of speed and scale, automation is the solution to turn to in a time of recession and inflationary pressures, as we all are experiencing. I think you will have seen this in past recessions as well. You will see even faster adoption of automation across all enterprises.