International Data Corporation (IDC) India is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries.
Recently IDC released a study, which surveyed technology executives across India, combined with Automation Anywhere’s survey of more than 1,600 customers in multiple industries. It revealed that the pandemic spurred a recalibration of business plans accelerating digital transformation – and RPA adoption.
The study called “Building Business Resiliency: Automation the Path to the Future Enterprise” found that 57% of organizations are investing in RPA and intelligent automation to build resilience post-COVID, as opposed to 21% investing in analytics/big data, 7% in machine learning, and 15% in other emerging technologies. Indian organizations cited trustworthiness as their No. 1 priority for digital transformation and are looking to automation for increased security and overall governance of processes. Respondents also said they believe that RPA can improve the accuracy, consistency, and security of transactions.
Among the key findings, 56% of organizations surveyed plan to deploy digital workers and software bots that work directly with employees, encouraging more human-bot collaboration. The study found that 47% of employees believe that RPA increases business efficiencies.
“Resilience, intelligence, and empowerment at scale are top priorities for the CXOs in the new normal. As the nature of jobs and work changes after the pandemic, digital workers will add value beyond ROI to help organizations develop new capabilities and business models. Automation will become a business imperative for driving innovation, customer centricity, and gaining efficiencies.”
Rishu Sharma, Principal Analyst, Cloud & AI, IDC India
The full report is available to freely download.