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The Topical Advantage of Digital Workers

by sol-admin

In this demo, you can see how digital workers, UiPath RPA + Botter Chatbot, are used in healthcare insurance as workers who need no social distancing at all.

These days about 90% of insurance companies do not have the ability to adjudicate the COVID-19 claims. Why are about 90% of client claims related to COVID-19 denied? One of the reasons is that contact centers reduced agent capacity because of forced social distancing. Sometimes their staff is reduced by as much as 50%.

That’s the moment when the digital workforce becomes so useful:

Botter Chatbot (Front End)
By gathering insuree data and passing into the RPA for data processing offloading agents and supporting patients with a clear view of their status.

UiPath RPA (Back-end)
RPA acts and starts auditing claims and instantly processing it providing information to the front-end (Agents and Botter)

The following benefits are achieved:

  • Reduced AHT
  • Handling claims more efficiently
  • Fewer calls relating to COVID-19 insurance claims
  • Maintenance of high-level customer experience