In this demo, you can see how digital workers, UiPath RPA + Botter Chatbot, are used in healthcare insurance as workers who need no social distancing at all.
These days about 90% of insurance companies do not have the ability to adjudicate the COVID-19 claims. Why are about 90% of client claims related to COVID-19 denied? One of the reasons is that contact centers reduced agent capacity because of forced social distancing. Sometimes their staff is reduced by as much as 50%.
That’s the moment when the digital workforce becomes so useful:
Botter Chatbot (Front End)
By gathering insuree data and passing into the RPA for data processing offloading agents and supporting patients with a clear view of their status.
UiPath RPA (Back-end)
RPA acts and starts auditing claims and instantly processing it providing information to the front-end (Agents and Botter)
The following benefits are achieved:
- Reduced AHT
- Handling claims more efficiently
- Fewer calls relating to COVID-19 insurance claims
- Maintenance of high-level customer experience
