Established in 1993, Technical Support Alliance Network (TSANet), is an industry Not-For-Profit organization that facilitates vendor-to-vendor support collaboration on behalf of mutual customers. Recently, UiPath announced that it has joined TSANet to fast-track interactions with other vendors in resolving multi-party integration issues. By joining the TSANet ecosystem, UiPath will leverage other vendors’ engineering and customer success teams to ultimately reduce the resolution time for its mutual customers. UiPath becomes the first pure-play automation company to join the alliance thus teaming up with hundreds of TSANet Members including Google, IBM, Microsoft Corporation, Nutanix, Red Hat, and others.
“Enterprise automation has grown tremendously over the past several years, and collaboration between automation and other technology vendors is a necessity. Having UiPath as the first pure-play automation company to join the alliance is not only a major win for us, but also for the millions of customers our members serve each and every day.”
Dennis Smeltzer, President, TSANet
“Direct and timely communication between technical and customer success teams is critical when resolving product integration issues that involve multiple parties or customizing the requirements of a shared customer. TSANet allows us to have a single point of contact with more than 800 technology companies and facilitate collaboration between teams to solve integration issues faster and easier. This partnership is yet another critical activity in our commitment towards building and enabling a world-class partner network.”
Michael Binder, Senior Vice President of Global Services, UiPath