This Forrester Wave examines the rapidly maturing RPA market to understand and evaluate this evolving space – highlighting what’s important to look for in RPA providers and providing an assessment of the top 14 vendors.
This year’s evaluation includes criteria such as bot design and development; bot deployment, management, and analytics; bot governance, platform model, and security; and supporting products and services. Participant evaluations were based on a comprehensive set of 25 evaluation criteria, grouped into three categories: Current Offering, Strategy, and Market Presence. As part of Forrester’s rigorous review process, the firm also analyzed vendor surveys, conducted customer reference surveys, participated in product demos, and examined expert interviews.
Among the 14 vendors evaluated, UiPath earned the highest ranking in each of three categories: Current Offering, Strategy, and Market Presence. The Company also received the highest possible scores in the criteria of product vision; performance; supporting products and services; partner ecosystem; delivery model; enterprise RPA customers; enterprise customers; and product revenue.
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