What can irritate most customers when they visit banks? It’s poor customer service. Clients want their queries to get resolved soon, but a long response time and a lack of free operators make them switch from one bank to another. So, If a bank wants its customers to stick with its services, it must ensure to provide them excellent customer service. One way banks can deliver exceptional customer service to their clients is through chatbots.
Chatbots are known for boosting customer experience and, at the same time, helps bank staff in automating their routine work so they can focus on other important work. With this, they attract more new customers.
In this demo, you’ll see how AI-powered UiPath RPA and no-code Druid Chatbots together can delight your customers in the banking industry by fulfilling their requests end-to-end and in the language of their preference. The customer in this case has an online account, he’s going to request for a loan and will proceed with entering in their specific account credentials where a robot will capture this information and validate this against a customer database. The demo displays not only the customer view but also the agent view. So, let’s watch: