Uniphore, a Conversational AI and Automation company, recently announced its strategic partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to bring its integrated Conversational AI and communications platform to customers across the Middle East and African (MEA) region.
Uniphore’s Conversational AI and Automation products will add deep functionality to the Avaya OneCloud™ CCaaS platform that makes it easy to connect chat, video, voice, and messaging to deliver enhanced experiences for customers and employees at every touchpoint.
With Uniphore, Avaya OneCloud CCaaS users will be able to track, measure, and improve their contact center journey with increased self-serve capabilities, frictionless agent experience, and needle-moving insights. Avaya’s customers will have access to Uniphore’s conversational AI and automation solutions and will be well-placed to digitally onboard customers, including from social media platforms driven by AI-powered solutions.
“In today’s uncertain world, consumers want brands to address their needs quickly and efficiently; this makes the customer experience more important than ever. We are excited to partner with Avaya to enhance CX, better understand customer insights to achieve superior business outcomes, improve employee performances, and lower customer costs.”Kennedy Pereira, VP, CCaaS Ecosystem, Global Alliances and Partnerships, Uniphore