Here is how Arteris has built a Shared Services Center on intelligent business process automation and analytics solutions from Kofax and TR Process.
Arteris operates and maintains more than 3,250km of highways in Brazil. The company owns nine concessionaires that are responsible for the maintenance and operation of roads, toll collection and construction services.
Arteris, Brazil’s largest toll road operator, determined that the time was right to make the move to a shared model for delivering back-office services. Arteris’ administration recognized that they stood to gain significant value by consolidating administrative and accounting services such as accounts payable and receivable, records management, and reporting. Moving these functions out of individual companies into a Shared Services Center (SSC) would help optimize their use of resources, reduce costs, and deliver more consistent, high-quality services.
To underpin its new SSC, Arteris worked with long-standing partner TR Process to design a smart process application and analytics platform, built on KofaxTotalAgility, Kofax Insight and TR Process Smart Process Applications.
Arteris achieved valuable efficiencies through greater economies of scale. The company estimates that it has halved the size of the workforce supporting its key business services. Furthermore, the company believes its center is running with a workforce that is 40% smaller than other comparable SSCs in the Brazilian market handling similar volumes of work.