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The Forrester Wave™: Robotic Process Automation Services, Q2 2022

by Ant Sh
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In its 17-criterion evaluation of RPA service providers, Forrester identified the 15 most significant ones — Accenture, Atos, Capgemini, Cognizant, Deloitte, EPAM, EY, Genpact, HCL Technologies, Hexaware Technologies, IBM, Infosys, KPMG, PwC, and Tata Consultancy Services (TCS) — and researched, analyzed, and scored them. The evaluation also split them up into 4 groups – Leaders, Strong Performers, Contenders, and Challengers.

The Forrester Wave™: Robotic Process Automation Services, Q2 2022

The six leaders are IBM, EY, Cognizant, Deloitte, Accenture, and Tata Consultancy Services. Here are some details about the first three of them.

IBM

IBM Consulting has a full complement of RPA services and supports packaging them into established ideation and delivery methodologies, such as IBM Process Excellence and IBM Garage. The firm is well suited to harmonize the development and operational management — the “build and run” — of RPA bots through its Automation Operations Command Center on the Extreme Automation Platform, even in large, complex managed services or BPO environments.

EY

EY excels with a sharp focus on client success. The research firm also called out that EY “excels at enabling specific business transformation” outcomes for its clients, is also a top partner for RPA product vendors and has its “roadmap consists of investing in extending process automation with sector-specific integrated solutions, skills expansion, and ML-integrated automation products”.

Cognizant

“Cognizant’s Robotic Process Automation capabilities and solutions, supported by its investment in Cognizant Neuro, provide customers with a powerful combination of industry know-how, tools and accelerators, plus access to our organizational change management advisory. We believe being recognized as a Leader by Forrester confirms feedback we receive from clients who tell us they value our collaborative approach to creating effective strategic roadmaps designed to accelerate transformation and improve productivity.”

Girish Pai, Global Head Intelligent Automation Practice, Cognizant