UiPath yesterday announced a partnership with Amelia, the enterprise leader in Trusted AI. This brings together the power of the UiPath Business Automation Platform with Amelia’s enterprise-grade Conversational AI to create a fully integrated IT digital agent solution. Together, the market leaders will enable customers to deliver personalized employee experiences at scale, helping businesses drive efficient growth by doing more with less.
UiPath’s RPA platform can help companies to reduce costs and operational errors by automating many repetitive work-related tasks, such as data entry. Its platform is powered by AI models that learn how these tasks are performed by humans. Those models then create software robots that are able to replicate these workflows, so they no longer need to be done manually.
While there’s no doubting the power of automation, the employee experience still lags somewhat, since creating these automations still requires some level of technical expertise.
This is where the partnership with Amelia is aimed at changing the game. With the new digital agent, employees now have a way to make support requests via chat, messaging, or voice. Amelia’s conversational digital agent will then process the request and natively integrate with UiPath’s software robots to resolve it through workflow automation. Once that task has been done, Amelia will then summarize the resolution for the employee via their preferred channel.
“UiPath is motivated by the fundamental beliefs that automation liberates humanity’s boundless potential and that it is critical to transform employee experiences in today’s resource-constrained market. In Amelia, we found a partner that is both home to a market-leading Conversational AI solution, and perfectly aligned with our mission and vision for automation. We are thrilled to bring our joint solution to market to help employees everywhere and drive productivity at organizations around the world.”Dhruv Asher, SVP of Alliances and Business Development, UiPath