Uniphore, a leader in conversational AI and automation, announced it has acquired Red Box, the leading open enterprise platform for capturing voice, screen, and metadata from conversations.
The acquisition of Red Box adds to Uniphore’s innovation portfolio, including emotion AI, no code low code development and knowledge AI. With this acquisition, Uniphore has further strengthened its footprint in Europe, and positioned itself to deliver truly integrated and seamless customer and employee experience for all global organizations.
The Red Box team, its intellectual property, and products are now part of Uniphore, enabling Uniphore to continue to deliver industry-leading products and services for their global joint customer base.
“During these dynamic economic times, enterprises are realizing the importance of working with integrated platforms that can scale to offer stellar customer experience and proven ROI, versus point solutions and data silos. Today, I am excited to welcome the Red Box team to bring even more value to our combined global customer base through innovative technology, and a talented team that will help maximize the value of conversations.”Umesh Sachdev, CEO & Co-founder, Uniphore
“Through the years, our customers have relied on us to securely capture their most important asset–voice conversations, and to give them full sovereignty of this strategic data set to unlock its value. We are delighted to be a part of Uniphore and now also able to give customers unparalleled access to Uniphore’s industry leading AI and automation capabilities, helping them drive their business forward.”Richard Stevenson, CEO, Red Box