Tech Mahindra focuses on investing in emerging technologies and solutions that enable digital transformation and meet the evolving needs of the customer. As part of this strategy, the company recently announced its partnership with Soroco, a software company commercializing a new technology category called “work graph”. As a result of the partnership, Tech Mahindra intends to establish a state-of-the-art CoE (Center of Excellence) to deliver an accelerated transformation program for business process management, managed services backed by intelligent automation process and task mining. The CoE will be located in New Delhi.
The ‘work graph’ unifies disjoint categories like Process Mining, Task Mining, user training, BPM, and RPA to provide a single source of truth. Soroco’s work graph platform, Scout, enables a culture of continuous improvement and identifies benefits from applying a portfolio of change levers, delivering targeted change programs at scale. Together, Soroco and Tech Mahindra will support customers to develop a culture of continuous improvement, industry best practices, assets, and accelerators to provide a structured approach on the ground. While the Soroco platform Scout will focus on task mining led solutions, Tech Mahindra will assist with its implementation and managed services around task mining practices. The CoE for task mining will further aid this partnership to cater to global clients across industries, such as telecom, banking, manufacturing, automotive, retail & consumer packaged goods.
“New technology shift, consumer expectations, and challenging norms, has put pressure on organizations to embrace automated digital methodologies. We look forward to our partnership with Soroco to accelerate our customers’ digital transformation processes. Our combined offering will further help to reduce overall operations costs, improve customer experience, drive better compliance, and improve working capital. Tech Mahindra’s Center of Excellence (CoE) will help this strategic partnership to jointly deliver an integrated automation practice that offers an advanced blend of Intelligent Automation and Automation Thinking.”Birendra Sen, Business Head, Business Process Services, Tech Mahindra