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The Automation Journey of One Australian Small Business

by sol-admin
The Automation Journey of One Australian Small Business

Recover Plus is a Sydney medical device rental business curating the highest quality recovery equipment including compression therapy, apparel, accessories, and machines from the best brands in the world.


Time and scalability are at the crux of what makes a small business successful in Australia, and these factors were considered deeply during Recover Plus’s digital automation transformation. In addition, there are serious staff shortages at the moment, and business process automation is a great solution to this. Today it could help with staff shortages, tomorrow with new compliance requirements, and the opportunities are endless.

Vendor Selection

Recover Plus needed a digital workflow automation platform that could digitize and automate any of their business processes, and that is what they found with Cypher IQ Digital. According to Cypher IQ Director, Cameron Lawes, their solution is fully customizable meaning they can help any business identify opportunities to save time, money, and resources.


Cypher IQ has delivered streamlined sales, a secure payment platform, centralized communications with clients, improved stock management, and increased reporting efficiencies for the business. These solutions have been vital in Recover Plus’s business development after experiencing rapid growth during the COVID-19 pandemic.

“Late one night I was catching up on 4,000 emails, invoicing, inventory stock take, and some oversees issues, all while my phone was ringing and my child was screaming in the background. I knew there was a better way, and we have found it with business workflow automation technology.”

Phil Riddington, National Business Development Manager, Recover Plus

Automation Benefits

  • Reducing time spent on reporting from 4 hours to 10 minutes;
  • shifting 95% of sales to online payment;
  • retrieving stock at a click of a button.