Home Gartner’s Application Innovation & Business Solutions Summit 2024: Takeaways on Intelligent Automation

Gartner’s Application Innovation & Business Solutions Summit 2024: Takeaways on Intelligent Automation

by Ant Sh
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Gartner's Application Innovation & Business Solutions Summit 2024: Takeaways on Intelligent Automation

A few weeks ago, Gartner hosted CXOs, thought leaders, analysts, and solutions providers at its annual Application Innovation & Business Solutions Summit in Las Vegas. Here are the insights on Intelligent Automation from the Xebia team after their three packed days of learning, listening, and networking:

In their opening keynote, Gartner analysts Howard Dodd and Anthony Mullen shared that more than half of AI projects never make it to production. “Why?” they pondered. Turns out, the answer is complicated. GenAI is not a bandaid for innovation, but rather a partner. In the case of the keynote, a dance partner. Building an AI strategy takes a careful combination of solutions and the right people to execute them.

“AI isn’t a thing to buy, it’s a thing to do,”

Mullen and Dodd said.

Creating true intelligent automation requires human and technical strength. Humans are excellent at making complex decisions using intuition, creativity, empathy, and connection. On the other hand, AI excels at automation and speed. Together, teams can move through three distinct phases of innovation: the AI partner executing with limits, full collaboration with the AI partner and seamless handoffs, and finally, fully autonomous AI. Automation becomes intelligent automation when you combine the strength of budding technology with years of human experience.

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