In this report, Workato shares real data on how organizations are revolutionizing the way they work with AI, automation, and integration, and what that means for their work in 2024. This data is based on real, anonymized automated process data collected in 2023.
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6 Key Findings from Workato’s 2024 Work Automation Index:
- Revenue and IT operations lead generative AI adoption: Revenue operations is the top adopter of genAI with 48% of processes, and IT is in second place with 31% of use cases.
- Operations roles are automating more processes than any other group: Business operations teams automated 27.7% of all processes in 2023 – more than any other subgroup across IT or business teams.
- Automated processes are growing more complex: Over time, there is a consistent trend that processes connect to more apps, involve more steps, and require more sophisticated logic.
- 11% of automated processes in 2023 include humans “in the loop”: A large percentage of automated processes are designed for human interactions, such as approvals or exception handling.
- IT is evolving into a player-coach role: 56% of automations are still built by IT personas, but IT is also being tasked with governance and guidance for the 44% handled by business teams.
- EMEA and APJ regions are adopting automation practices at record speed: EMEA saw a 209% year-over-year growth in recipe development while APJ saw 173% growth year-over-year.
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